Shipping Policy
Shipping Policy (UK Mainland)
Delivery Information
We aim to deliver your order promptly and reliably across mainland United Kingdom.
Delivery Timeframes
- Standard Delivery: 2-3 working days from order confirmation
- Orders are processed once payment has been successfully completed
If you have not received your order within 7 working days, please contact our customer service team.
Delivery Charges
Delivery charges are calculated at checkout based on:
- Order value
- Product size and weight
- Delivery location
The total delivery cost will be clearly displayed before you complete your purchase.
Delivery Conditions
- Deliveries are made to residential and business addresses within mainland UK
- We are unable to deliver to PO Box addresses
- A signature may be required upon delivery
Please ensure your delivery details are accurate when placing your order.
Delays and Service Interruptions
While we aim to meet all estimated delivery times, delays may occur due to factors outside our reasonable control, including:
- Severe weather conditions
- Transport or courier disruptions
- Public holidays or peak periods
We will keep you informed where possible and work to minimise disruption.
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.
Failed Deliveries
Delivery may be delayed if:
- Incorrect or incomplete delivery information is provided
- The recipient is unavailable to accept delivery
- You request changes to your order after dispatch
If delivery cannot be completed, the courier may:
- Attempt redelivery
- Leave instructions for rearranging delivery
Additional charges may apply for repeated failed delivery attempts.
Order Issues
If an item is:
- Out of stock
- Delayed significantly
We will contact you to:
- Offer a replacement
- Provide an updated delivery timeframe
- Issue a full refund if required