How may we help you?
Frequently Asked Questions
Orders
Can I cancel my order?
Can I cancel my order?
Yes, of course. If you change your mind, you can cancel the order yourself within one hour of placing it via your profile. After one hour, you must contact us to cancel your order, provided it has not yet left our warehouse. If it has already been dispatched, you will need to refuse the delivery or process a return; in both cases, the full amount will be refunded.
How long will it take to receive my order?
How long will it take to receive my order?
The estimated delivery time is 3-5 working days from order confirmation. Delivery times may vary based on product type, availability, and shipping method.
What if I want to speak to someone?
What if I want to speak to someone?
We want to hear from you too! Please contact us with any queries, concerns, or feedback. We aim to respond within 24 hours. Please note that queries sent on Fridays will be answered the following Monday.
Returns and refunds
How can I return a product?
How can I return a product?
You can find all information regarding the return process at the following link: Returns and Refunds
How long does it take to receive a refund?
How long does it take to receive a refund?
It takes approximately 5-7 working days from the moment we receive the shipment at our warehouse.