The information provided on this site is for informational purposes only. MSI strives to provide accurate and timely information; however, it may contain technical or factual inaccuracies, as well as typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time without prior notice.
Commercial warranty for MSI products
| Products | Hardware warranty | Software warranty | Consumables warranty |
Warranty start date
|
| Laptops | 12/24/36 months* | No | 12 months | Purchase date |
| Graphics cards | 36 months | No | No | Purchase date |
| Monitors | 36 months | No | No | Purchase date |
| PRO Series Monitors | 36 months | No | No | Purchase date |
| Gaming DT | 24 months | No | No | Purchase date |
| PRO DT/AIO/MiniPC | 36 months | No | No | Purchase date |
| Handheld | 12 months | No | No | Purchase date |
| Motherboards | 36 months | No | No | Purchase date |
| Power supplies | Up to 144 months* | No | No | Purchase date |
| PC Cases | 24 months | No | No | Purchase date |
| Coolers | 36 months | No | No | Purchase date |
| Gaming Gear (Peripherals) | 24 months | No | No | Purchase date |
| Networking | 36 months | No | No | Purchase date |
| SSDs | 60 months** or reaching TBW(Terabytes written) limit, whichever comes first. | No | No | Purchase date |
*Products are supplied "as is" and "subject to availability." Cosmetic defects are not covered under warranty. The limited warranty applies only to material defects in MSI products caused by manufacturing or material flaws, for the duration specified for each product type and from the date of purchase.*
To the extent permitted by law, the terms of the limited warranty set forth herein are exclusive and supersede all other warranties or remedies, whether express or implied, and exclude all assurances, guarantees, conditions, undertakings, promises, obligations, and customary or ordinary trade practices.
**Pre-installed Software (including the software CD) and Software. The term "Pre-installed Software" refers to software installed by the original product manufacturer. Pre-installed software is warranted by the original manufacturer and is based on the product's serial number or barcode. Pre-installed software is warranted for one (1) month from the date of manufacture of the product. This limited warranty excludes any abnormal use or damage caused by the customer. If the software CD is defective, and within its warranty period, it may be replaced if returned to an authorized MSI service center. The license and use of pre-installed software must comply with the Microsoft End User License Agreement (EULA) or any applicable license for such software.**
MSI assumes no responsibility for user-installed software and will not be liable for any malfunctions or damage caused by such software. Users should contact the relevant software vendor directly to resolve any issues.
***If you purchased a bundle and one of the products in the bundle has a fault or defect covered by the warranty, it will be handled individually. You only need to process the repair or replacement of the defective product.
Warranty exclusions
In the following cases, the MSI warranty will not apply, whether the product is still under warranty or not:
- The product has been damaged due to an accident, misuse, natural disaster, improper use (including failure to follow instructions and warnings), inadequate maintenance, inadequate packaging, negligence, improper handling, or human error.
- The product has been damaged by external causes, including, but not limited to, corrosion, drops, environmental factors (including temperature and humidity), power failure, faulty power supply, air conditioning, operator error, or failure or malfunction of the data communication system.
- The product has been damaged due to alterations, changes, modifications, repairs or other services performed by a third party not authorized by MSI.
- Product accessories or packaging materials such as boxes, user manual, etc.
- Accessories, appliances, attachments or devices that were not originally supplied with the product or provided by MSI.
- Damage to or loss of any data, software, or removable storage media.
- Installation, relocation or removal of the Product or any accessory, device, attachment or other device.
- Normal wear and tear, including, but not limited to, a Product or accessory or part of the Product (including internal and external consumables) that is consumable or disposable, including, but not limited to, a battery, a earphone, etc.
- A product or part for which you cannot provide the local warranty card, registration number, or purchase receipt issued by the MSI online store, or whose serial number or label has been erased or removed.
- A product that was not purchased from the MSI online store or that was rented or loaned by a third party.
- Damage caused by the carrier.
- Hardware or software compatibility problems.
- Installation, dismantling and start-up costs.